At Luminarworks., our mission is to ensure you’re absolutely delighted with your purchase. If for any reason you’re not, here’s how we can make things right.
REFUND GUARANTEE
30-Day Peace of Mind: If your order hasn’t arrived within 30 days* of placement, you’re eligible for our Refund Guarantee. Choose between a full refund or a free reshipment — whatever suits you best.
Exclusions
Please note, our Refund Guarantee does not cover:
- Extended Delivery Zones: Orders to countries where the estimated delivery time exceeds 30 days. Our Shipping Policy provides a comprehensive overview of delivery times by country.
- Customer Input Errors: Shipments undeliverable due to incorrect or incomplete address details provided by the customer.
For more information about our Refund Guarantee, check out this article.
RETURNS & EXCHANGES
- Easy Returns: Want to return something? Simply use our Return Portal within 30 days of receiving your order.
- Smooth Exchanges: Fancy a different color or size, or maybe another product altogether? We’ve got you covered with free shipping on your exchange order. If the new item is more expensive, we’ll ask for the difference before sending it your way.
NON-EU CUSTOMERS
For our valued customers outside the EU, please note:
Self-Managed Returns: You’ll need to arrange and cover the cost for return shipping. We recommend using a trackable shipping service.
Exchange Shipping: While we offer free shipping on the replacement order, initial return shipping costs are non-refundable.
For more information about Returns & Exchanges, check out these articles.
PROCESSING TIMES
Quick Turnaround: We process all returns within 2-5 business days. After processing, expect your refund within a week. We’ll email you once your refund or exchange is underway.
ADDITIONAL SUPPORT
Concerned about return shipping costs or have any other questions? Our friendly customer support team is here to help. We believe in hassle-free returns and are committed to ensuring you’re not left out of pocket.
Thank you for choosing SPARNA. We’re dedicated to bringing you joy through our products and peace of mind with our policies.